receptionistThe course for the ones who would like to learn the Front Office Course and want to become professional Front Office Staff as a career.



Course Objective

This hospitality program is designed for students who want to embark on a career in the front line of a hotel. Our course modules are especially designed with hands on practical training to meet the industrial need.

Course Modules

  • Introduction to hotel
  • Customer
  • Professional Image for the Hospitality Industry
  • Hotel Organization
  • Front Office Operation
  • Reservation
  • Pre-arrival
  • Receptionist
  • Status Terminology
  • Check out & Account Settlement
  • Cashiering (Terminology)
  • Concierge
  • Bell Attendant (video presentation)
  • Listening Courtesy
  • Customer Interaction Skills
  • Complaints Handling
  • Airline Ticket
  • English for Reception
  • Mini Case
  • Time Table

Admission Requirement

1. Applicant must be at least 16 years of age and above and must have completed High School (Grade 11).

2. Applicant must have well groomed appearance with good personality. They need to meet a standard height requirement as part of professional requisites.

3. Applicant must have good English communication skill and additional language skill will be a plus. A pre assessment will be done before acceptance to the course.

Resources Provided

Students are provided with

  • A Pair of Hotel Uniform
    (White Shirt and Black Pant/ Skirt)
  • The art of Napkin Folding DVD
  • Star Resources Logo Napkin
  • Restaurant English CD
  • A Text Book


Students are continuously assessed through written tests, assignments, projects, practical performance, on job training and their attendance.

  • Monthly Theory Assessment through Written Test( 1st and 2nd Mid Term and Final Exam)
  • Practical Skill Performance Test(3 times during the course and final practical test)
  • Oral Test
  • Assignment and Project Presentation

Job Opportunities

On successfully completion of the course Star Resources arranges Interview Tips training program and Interview experience for the students. Our students get opportunity to enter any interview arranged at the premises or at any other recruitment agents as demands arise.